About the Support Consultant II Position
We are looking for a bright Support Consultant II to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.
Support Consultant II Responsibilities
-
Take ownership of customer issues reported and see problems through to resolution
-
Study, diagnose, troubleshoot and recognize solutions to solve customer issues
-
Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
-
Provide timely and detailed feedback to customers
-
Ensure proper recording and closure of all issues
-
Prepare accurate and timely reports
-
Document knowledge in the form of knowledge base tech notes and articles
Support Consultant II Requirements
-
BS degree in Information Technology, Computer Science or equivalent
-
Proven working experience in enterprise technical support, IT support or as a technical engineer
-
Basic knowledge of Unix/Linux systems, utilities, and scripting
-
Great problem-solving skills
-
Great client-facing skills
- Outstanding written and verbal communication skills